Sherri Simpson Inside Sales Central & South T: 508-683-1449 F: 508-683-1949 E: South@SavantSystems.com - For support in the Southeastern and South Central United States E: Central@savantsystems.com - For support in the Central United States and Mountain Region
Kim Buck Inside Sales West T: 949-273-8221 F: 949-273-8240 E: West@savantsystems.com - For support in the Western United Sates
Nicole Laliberte Inside Sales Northeast T: (508) 683-2422 F: (508) 683-2722 E: Northeast@SavantSystems.com - For support in New England, Metro NY, MidAtlantic Region and Ohio Valley Elanie Giatrelis-Gray Inside Sales Marine T: 508-683-2493 F: 508-683-2793 E: Direct@SavantSystems.com - For Marine support nationwide
Chrome, Safari, Firefox, and Internet Explorer 11.
All Savant products are available in the store with the exception of custom products such as engraved keypads and custom faceplates.
The Savant Store is available only to activated users. The Admin User(s) for your company can enable additional users. (See “How to enable additional users”). The Savant Community Admin User for your company’s account is setup by Savant's Inside Sales Team. If you do not know who your Admin is or are uncertain if you have an Admin please contact your Inside Sales Associate.
At this time the online store cannot be used to place demo orders or any order requiring special pricing. All store orders must be for products with displayed pricing.
The Savant Customer Community is a web-based site that provides Savant Customers with account information such as addresses, contacts, sales orders, shipping and billing information, as well as access to Savant’s Online Store.
The 10 most recent carts are viewable in the Add to Cart button list. If you have more than 10 open carts, you must navigate to the My Orders page and the Shopping Carts section to select the correct open cart.
Anyone with access to the store can modify the items in a cart or delete the cart.
You can delete a cart on the My Orders page under the Shopping Carts tab. There is an X next to the shopping cart name. Select the X to delete the cart.
Carts that are Processing are being fulfilled and, therefore, cannot be cancelled. If there is additional information required, such as an updated Sales Tax Certificate, your order will not begin fulfillment until the issue is resolved.
Shopping Carts are active open carts or carts that have been submitted for processing. Open Orders have been received by Savant and will begin fulfillment. Once fulfillment is complete and all items have shipped, the order will be completed and moved to Closed Orders.
Duplicating an order will populate a new cart with all of the products of the original order and bring you to the View Cart page. You can modify the cart contents and rename it if necessary. You can either continue shopping or checkout.
You may be charged sales tax because Savant does not have a current Sales Tax Certificate on file with your company for the ship-to address in that state. To add or update a Sales Tax Certificate, check the Should this order be tax exempt checkbox on the Shipping page during checkout. Continue to place your order. Your Inside Sales Associate will contact you for the required Sales Tax Certificate and update your order to remove the sales tax. Note that some products, such as those not for resale, are not exempt from tax.
All items with the exception of software products count towards the free shipping qualification.
For an address to qualify as tax exempt, Savant must have a Sales Tax Certificate on file for that state. If an address is being taxed and you have a Sales Tax Certificate for that state either reach out directly to your Inside Sales Associate or during the checkout process, check the Should the order be tax exempt checkbox on the Shipping page. In either case, you will be requested to furnish the Sales Tax Certificate to Inside Sales to be added to your account. If you selected the checkbox on the Shipping page during checkout, your order will be held by Inside Sales until they receive the Sales Tax Certificate so the order can be processed without tax. Note that some products, such as those not for resale, are not exempt from tax.
Orders placed via the Savant Store must be submitted by 2PM EST to be eligible for same day shipping. Orders sent to Inside Sales must be received by 12PM EST to be eligible for same day shipping.
All shipments require a signature unless otherwise noted on the address associated with the order. You can create a new address when checking out on the Shipping page and check the No signature required checkbox. Additionally, you may also contact your Inside Sales Associate.
Deleting an address from the Saved Addresses section of the Shipping page during checkout will cause the system to check No Longer Used in the Addresses section of your Account.
Addresses can be deleted from the Shipping page during the checkout process. Addresses cannot be deleted from within your Account.
When you delete an address on the Shipping page, that address is marked as No Longer Used in your Account Settings. The address is never permanently deleted because the address may have past orders associated with it. If you would like to reactivate an address that you previously deleted, please contact your Inside Sales Associate.
To add or change the Sell-to, Ship-to, or Bill-to address on your account, please contact your Savant Inside Sales Associate.
In order to validate a shipping address, the system requires the full name, email address, and phone number of the addressee. Adding a new addressee without this information will prevent the address from being validated and Savant will not be able to ship the order. Add a new addressee only if you have this information.
To add a new contact to your account, please contact your Savant Inside Sales Associate.
Admin users have the ability enable additional users. To do so, navigate to the My Contacts tab in your account and select the user you wish to enable. Click the Enable Community User button. Under Community Information select the User Type; Admin or Store. For more on Community User Roles, please see “What are the Community User Types?”
There are two types of Community User Types: Admin and Store. The Admin User has access to all account information, including financials, and is able to add and remove other users. The Store User type cannot view company financials or add and remove other users.
A number of the fields in your account are connected with other aspects of the system. For example, contacts who no longer work for your company may still have ticket or ordering history and Savant must retain that information.
You can change which emails you receive from Savant by managing a Users Subscription Settings. Go to My Contacts in your account and select the appropriate user. Click Edit the contact and check/un-check the appropriate email subscriptions.Then click Save.
Carts that are “Processing” are being fulfilled therefor cannot be cancelled. If there is additional information required, such as an updated Sales Tax certificate, your order will not begin fulfillment until the issue is resolved.